for Elome

§ 1 Purchase at Elome

Elome ApS (hereinafter referred to as “Elome”) is part of Subscribed ApS.

Our address:
Elome ApS
Hammerholmen 11K
2650 Hvidovre

Email: [email protected]

§ 2 Prices

All prices for the European markets are stated in euros (EUR) and include VAT and other applicable taxes.

We reserve the right to make adjustments in the event of:

• Currency fluctuations

• Force majeure

• Delivery failures

• Changes in duties or taxes

• Out-of-stock items and typographical errors

§ 3 Order Confirmation

Upon receipt of the order confirmation, you are requested to verify that it corresponds with your order. If you identify any errors or wish to make changes to your order, please contact Elome at [email protected].

§ 4 Delivery

All orders are shipped with DHL and subsequently distributed via local delivery partners. Estimated delivery time is 2–6 business days. Delivery methods may vary depending on the specific country, but this will always be clearly stated at checkout or on your profile page.

Starter kits are dispatched with DHL by default and delivered within the estimated timeframe stated above. Delivery times may be extended during promotional campaigns, public holidays, or similar circumstances.

In cases where delivery to the provided address is not possible due to specific circumstances, the shipment may be redirected to a nearby parcel shop or collection point, and you will be notified accordingly.

Refill products are also shipped via DHL and delivered within 2–6 business days. In certain cases, alternative delivery methods may be used depending on the destination and local delivery conditions. Delivery times may be extended during promotional campaigns, public holidays, or similar circumstances.

Elome offers free shipping on all subscription orders. Any applicable shipping costs for one-time purchases will be clearly displayed during the checkout process before the order is placed.

Elome delivers to selected countries within Europe. Available countries can be viewed in the country selector at the bottom of the website. Prices may vary depending on the country.

Delivery terms, delivery times, shipping costs, and other terms and conditions may vary depending on the country of delivery. For each country, the applicable terms and conditions are those available on the relevant country-specific site at the time of ordering.

The customer is responsible for reviewing the applicable terms and conditions for the country in which delivery takes place before placing an order.

§ 5 Payment

The available payment methods on Elome include:

Credit cards, including Visa, Visa Electron, Mastercard, and Maestro, as well as other relevant local and international payment methods depending on your country, such as PayPal, Apple Pay, Google Pay, and similar services. The available payment options may vary from country to country but will always be clearly displayed at checkout.

We have secured our webshop with SSL encryption, ensuring that the information you enter can only be accessed by authorized payment processors, including Nets (formerly PBS).

The total amount will only be charged once the goods are dispatched from our warehouse.

§ 6 Right of Withdrawal

In consumer purchases where the order is placed via telephone or the internet, the consumer has a 14-day right of withdrawal. You therefore have the right to withdraw from your purchase within 14 days from the day you receive your goods. The right of withdrawal can only be exercised if the product is returned in substantially the same condition and quantity. The right of withdrawal will lapse if you use the product in a manner that significantly reduces its resale value. For example, used razor blades cannot be returned.

If you wish to withdraw from your purchase, you may either refuse receipt of the package or return the goods to:

Elome ApS
Hammerholmen 11K
2650 Hvidovre

We ask that you enclose a copy of the invoice for the purchased goods as documentation that the returned item(s) originate from Elome.

If you refuse delivery of the package or fail to collect it from the carrier or collection point, you will be charged for the return shipping costs incurred for returning the package to us.

Elome recommends that the item is returned using a trackable shipping method and sent as a parcel. This ensures that the shipment can be tracked in the carrier’s system and eliminates any doubt as to whether the item has been delivered to Elome. Additionally, this allows you to trace the package in case delivery does not take place. When returning goods, you are responsible for ensuring that the item is properly packaged, and you bear the risk for the item from the time of delivery.

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase. Notification must be sent to [email protected]. In your message, you must clearly state that you wish to exercise your right of withdrawal.

We may withhold the refund until we have received the returned goods, unless you have provided documentation proving that the goods have been returned.

In order to exercise the right of withdrawal, the item must be handed over to a carrier no later than 14 days after receipt.

When exercising the right of withdrawal, the item must be returned in its original packaging. Failure to return the item in its original packaging may result in a reduction of the resale value, and you may, following an assessment by Elome, receive a correspondingly reduced refund.

The following types of goods are exempt from the right of withdrawal:

• Goods made to the consumer’s specifications or clearly personalized

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken after delivery

• Goods which, by their nature, are inseparably mixed with other goods upon delivery

You can exercise your right of withdrawal via our withdrawal function.

§ 7 Right to Complain

Any defects or deficiencies in goods delivered by Elome must be reported within a reasonable time after you have discovered the defect. You are required to specify and, upon request, demonstrate how the defect or deficiency manifests itself. As a general rule, you may only submit a complaint regarding defects that appear no later than two (2) years after the goods have been delivered. The right to complain covers manufacturing defects and does not apply to wear and tear resulting from normal use of the product.

Damage to the product caused by incorrect use, improper handling, modifications, or gross misuse by the user is not covered by the right to complain.

§ 8 Exercising the Right to Complain

Complaints regarding defects or deficiencies must be submitted to Elome within a reasonable time after receipt of the goods. In such cases, the product must be returned to the address below at the customer’s expense:

Elome ApS
Hammerholmen 11K
2650 Hvidovre

You are requested to describe the defect or deficiency of the product when submitting your complaint and to provide the order number. The product must be returned in secure and proper packaging.

We do not accept goods sent cash on delivery or shipments sent without postage. Furthermore, we do not collect parcels sent to pickup points or similar arrangements without direct delivery.

If you return a product for withdrawal or complaint, you will always receive an email confirmation once we have received the item. The email will include information about the further process regarding the handling of your withdrawal or complaint.

§ 9 Proper Return

All products returned to Elome must be securely packaged. If the product packaging has been opened or damaged, please contact customer service at [email protected].

Elome recommends that items are returned using a trackable shipping method and sent as a parcel. This ensures that the shipment can be tracked in the carrier’s system and eliminates any doubt as to whether the item has been delivered to Elome. Additionally, this allows you to trace the package in case delivery has not taken place. When returning goods, you are responsible for ensuring that the item is properly packaged, and you bear the risk for the item from the time of dispatch.

§ 10 Processing of Your Personal Data (Privacy Policy)

In order for you to enter into an agreement with Elome, it is necessary for us to process certain personal data about you. This will generally include the following information: name, address, telephone number, and email address.

The processing of personal data takes place for the purpose of entering into and fulfilling the agreement with you, including the delivery of goods and the administration of the customer relationship.

Elome processes personal data exclusively in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR).

Further information about our processing of personal data, including the types of data processed, the purposes of processing, the legal basis, retention periods, potential recipients, and your rights as a data subject, is set out in our Privacy Policy. The Privacy Policy is available on our website under “Privacy Policy.”

Read Privacy Policy here

§ 11 Cookies

Cookies are used on our website for the purpose of optimizing the website and its functionality, thereby making your visit as easy as possible. You may delete cookies from your computer at any time; how to do so depends on your browser.

Read Cookie Policy here

§ 12 Log Statistics

We use log statistics on Elome, which means that a statistical system collects information that provides a statistical overview of the number of visitors we have, where they come from, and where on the website they leave, etc.

The log statistics are used solely for the purpose of optimizing elome.com.

§ 13 Subscription Terms

13.1 Conclusion of Agreement:

These subscription terms apply to all types of our subscriptions. Changes to your name, address, email, or payment details must be notified immediately in writing to Elome at [email protected], updated via your account on our website, or sent by letter to Elome ApS
Hammerholmen 11K
2650 Hvidovre.

You will receive a confirmation of your subscription agreement via email.

It is only possible to purchase one starter kit per person at a price of 9,99€ (standard price). Thereafter, refills are priced at €25 per unit and will be automatically charged as part of recurring purchases.

13.2 Change of Subscription Type:

Changes to the subscription type (every month / every second month) are free of charge. The change will take effect at the end of the current subscription period. You may change your subscription type via your account, by sending an email to [email protected], or by contacting us.

13.3 Subscription Period and Termination:

The agreement is effective from the date on which you enter into the subscription and continues until you terminate the subscription or in the event of non-payment. The subscription may be terminated at any time with immediate effect, and you are not bound by any minimum commitment with Elome. Upon registration, the subscription can only be terminated electronically after 3 days; however, you may always terminate it by contacting customer service.

The subscription must be terminated before the relevant shipment has been dispatched. If you have already received the delivery, you must exercise your right of withdrawal. Termination must be carried out via your account page on our website, by written request to [email protected], or by letter to Elome ApS
Hammerholmen 11K
2650 Hvidovre.

13.4 When Will My Subscription Payment Be Charged?:

Payment for your subscription will be charged when Elome dispatches your order. When the payment is charged, you will receive an email containing details of the amount and the contents of your order. The amount charged will correspond to the subscription plan you have selected. Payment is charged on the day your order is dispatched, in accordance with the date you created your subscription and the selected delivery interval. Your order will always be dispatched on the first business day after your order is processed. This will also apply to future subscription deliveries.

13.5 Payment:

Payment for deliveries is charged to your selected payment method on the same day the order is dispatched. All orders are shipped via DHL (may vary) and subsequently distributed through local delivery partners, depending on the destination country. A receipt for each payment made by card will be sent by email. Additionally, you may always access your order history, receipts, and subscription details via your account on Elome.

If payment is not received by the due date, a reminder fee of 10% of the invoice amount will be charged for each reminder notice. In the event of late payment, Elome reserves the right to charge interest in accordance with applicable legislation. If payment for the subscription is not received, Elome reserves the right to terminate the subscription without prior notice.

13.6 Changes to Payment Information:

If you receive a new payment card or otherwise change your payment details, it is important that you update your information via your account. If you do not update your payment information, Elome will not be able to charge payment for your order, and you will therefore not receive any products. If you are in doubt, you are welcome to contact us at [email protected].

13.7 Changes to Subscription Terms:

Changes to this agreement that are to the benefit of the customer, including reductions in prices or fees, may be made by Elome without prior notice. Changes to this agreement to the detriment of the customer, including price or fee increases, will be notified with a minimum notice period of 30 days.

You must be at least 18 years old to create a subscription with Elome. If you are under 18, parental consent is required.

You will be deemed to have accepted the changes unless you notify us otherwise before the changes take effect. Current prices and subscription terms are available on elome.com.

13.8 Breach:

If you breach your subscription agreement or these subscription terms, Elome is entitled to terminate your subscription without notice.

13.9 Processing of Personal Data:

In order to administer your subscription, Elome processes a range of personal data about you, including your name, address, telephone number, email, and other information relevant to your subscription. By entering into a subscription, you consent to us using this information for the administration of your subscription and for statistical purposes.

§ 14 Gift Membership

Upon purchase of a prepaid gift membership, the recipient receives one (1) starter kit consisting of one handle and two razor blades, as well as a gift code for redemption of one (1), two (2), or three (3) packs of four (4) razor blades each. Upon redemption of the recipient’s gift code, a personal membership is created, to which the value of the prepaid refill packages is assigned.

The membership is activated upon use of the gift code and completion of the subsequent registration process. Upon expiry of the prepaid period, the membership will continue until it is terminated. Termination of the membership may be carried out by contacting customer service via email at [email protected] or via the website. Termination may be made at any time with immediate effect. For further information, see section 13, Subscription Terms (Subscription Period and Termination).

The right of withdrawal for the membership applies for 14 days from the redemption of the issued gift code (see §6 Right of Withdrawal).

For the purchase of the gift package and gift card, a 14-day right of withdrawal applies from the date of receipt of the product. In the event of withdrawal, customer service must be contacted via email at [email protected] within 14 days. The gift membership cannot be exchanged for other products or for cash.

§ 15 Electronic and Telephone Communication

As a condition for creating a membership with Elome, you consent to Elome contacting you via electronic communication and by telephone. You will receive electronic communications in the form of emails to your registered email address and SMS messages to your registered mobile phone number.

Elome will contact you via electronic communication with information regarding updates, changes, and similar matters relating to your membership with Elome. You may also be contacted by telephone on your registered mobile number for service purposes or guidance on how to get the most out of your current membership.

You may unsubscribe from these communications at any time by replying “UNSUBSCRIBE” to one of the emails we send to you.

§ 16 Questions

If you have any questions or are in doubt, you are always welcome to contact us at [email protected].

§ 17 Complaints Procedure

If you wish to submit a complaint regarding your purchase, please contact us at: [email protected].

If we are unable to find a satisfactory solution, you may submit a complaint to the relevant dispute resolution body, provided that the applicable conditions are met. Complaints regarding standard goods may be submitted to the Danish Consumer Complaints Board.

Danish Consumer Complaints Board:
Carl Jacobsens Vej 35
2500 Valby
Tel.: +45 41 71 50 00
[email protected] – www.forbrug.dk

§ 18 Versions